Hello Nikolay! According to Art. 18 of the Law on the Protection of Consumer Rights in relation to goods, for which the warranty period is established, the seller (manufacturer), an authorized organization or an authorized individual entrepreneur, the importer is responsible for the defects of the goods, unless he proves that they arose after the transfer of the goods to the consumer due to the violation by the consumer of the rules for the use, storage or transportation of the goods, actions of third parties or force majeure.

Thus, it is the Seller who is obliged to prove that the lack of goods arose as a result of your violation of the rules for using the car. The seller must conduct an examination of the reasons for the breakdown at his own expense.

The car is included in the list of technically complex goods, so YOU, in the event of deficiencies in it, have the right to refuse to execute the sales contract and demand a refund of the amount paid for such a product or file a demand to replace it with a product of the same brand (model, article) or for the same product of another brand (model, article) with a corresponding recalculation of the purchase price within fifteen days from the date of transfer of such product to the consumer. After this period, the specified requirements are subject to satisfaction in one of the following cases:

Detection of a significant lack of goods;
- violation of the terms established by this Law for eliminating product defects;
- the inability to use the goods during each year of the warranty period in aggregate more than thirty days due to the repeated elimination of its various shortcomings.

In case of elimination of the defects of the goods, the warranty period for it is extended for the period during which the goods have not been used. The specified period is calculated from the date of the consumer's request to eliminate the defects of the goods until the day of its issuance at the end of the repair. When issuing the goods, the manufacturer (seller, authorized organization or authorized individual entrepreneur, importer) is obliged to provide the consumer in writing with information on the date of the consumer's request to eliminate the defects of the goods discovered by him, on the date of transfer of the goods by the consumer to eliminate the defects in the goods, on the date of elimination of the defects goods with their description, used spare parts (parts, materials) and the date of issue of the goods to the consumer at the end of the elimination of defects in the goods.

The term for eliminating defects in the goods, determined in writing by agreement of the parties, cannot exceed forty-five days.
In the event that during the elimination of defects in the goods it becomes obvious that they will not be eliminated within the time period specified by the agreement of the parties, the parties may conclude an agreement on a new period for eliminating the defects in the goods. At the same time, the absence of spare parts (parts, materials), equipment necessary to eliminate the defects of the goods, or similar reasons are not grounds for concluding an agreement on such a new period and do not exempt from liability for violation of the period initially determined by the agreement of the parties.

All diagnostic measures and work to eliminate defects are carried out quickly and efficiently. If the breakdown occurred through our fault, the repair and installation of new spare parts is carried out at our expense. What the warranty does not cover The engine overhaul warranty does not apply if you do not fulfill the terms of the contract or find yourself in one of the following situations:

• used low-quality fuel and little that does not belong to the recommended fluids for filling into the car from the manufacturer;
• got into an accident where the engine is mechanically damaged;
• did not comply with the requirements for the timeliness of the maintenance;
• decided on their own to improve the motor or repair it.

Tip: to get a free warranty repair of an internal combustion engine, in case of any breakdowns or defects in the operation of the engine, immediately contact our car service for diagnostics and repair.

Legal overhaul guarantee

So, you have found a problem with the engine and you need to return the car for warranty repair, what should you do? First of all, you need to collect all the documents that are required in such a situation:

• Find your service book.

Kolsky Nickel Internet Edition Every motorist knows that sooner or later a car starts to get depressed. In this case, they go to a service center, give the car for repair, if the car is still under warranty, then the repair is carried out free of charge.

Well, if the breakdown is insignificant, it is not very expensive for the dealer. Moreover, each seller strives to maintain its reputation.

Therefore, he does not complicate life for himself or the car owners. But again, this is the case in the presence of minor breakdowns.

Minders Forum

Important

Most service stations define a guarantee for their work with a mileage of 20-40 thousand kilometers, considering that the working resource of the engine, at the same time, will be much longer. However, there is one caveat here. Workshops that approach their work responsibly provide not only a guarantee for work, but also provide a service for monitoring the repaired engine.

Attention

For example, from time to time, such workshops perform warranty maintenance. Notes on the passage of such maintenance are put in the document that is issued after the repair to the client.

But as for those workshops that "guarantee" 100 thousand km of trouble-free operation of the engine, they most likely do not guarantee absolutely nothing.

What is the warranty period for engine overhaul

Warranty periods The law specifies only the minimum warranty periods, which must be specified in the contract: they should not be less than a year from the date of acceptance of the object. Otherwise, the customer can file a claim.
Is there a guarantee for construction work according to the law? Contents

• What is the warranty for car engine repairs?
• Documents provided after repair of components under a warranty service agreement

What is the warranty for car engine repairs? When the owner of the car has a suspicion of an engine malfunction and he turns to the seller, the situation can develop in two ways:

• Seller actions. Any dealer understands that engine repair is one of the most expensive warranty repairs.

Warranty period for the repaired engine

The time period during which, according to the contractor, the object will comply with all the conditions of the signed contract, is the warranty period. Article 755 "Quality assurance in a construction contract" defines the legal relationship between the contractor and the customer. He will have to conduct an independent examination, and at his own expense.
The Contractor is not responsible for the defect in the event of:

• normal wear and tear of the object;
• if the facility was improperly operated;
• if the repair of the object that the customer made was of inadequate quality.

The warranty period provided for objects of shared construction, except for technological equipment and engineering structures, is established by the contract and is at least five years. The countdown begins from the date of acceptance of the object, and for technological equipment it is at least three years.

Engine repair warranty from service according to the law of the Russian Federation

It specifies the deadlines and if they do not comply with the contractual terms, the reasons for this situation are specified. Such a letter is sent to the customer both at the initiative of the contractor and upon request. Fills.spb A similar situation is under the supervision of the Urban Planning Code, the law "On Protection of Consumer Rights" and several articles of the Civil Code of the Russian Federation:

1. Article 754: "On the responsibility of the contractor to the customer."
2. Article 755: "On the quality assurance of construction work."
3. Articles 756: "On the timing of the detection of defects in construction work."

It is important to know: the developer is responsible not only for his own work, but also for the installation of individual parts, as well as for low-quality building materials.
If a defect of any size is found that arose through no fault of the customer, the contractor is obliged to fix it free of charge.

Difficult situation with engine warranty repair

Home »Warranty for engine repairs Warranty for car engine repairs is an integral part of restoring the power unit to factory standards. In our auto repair shop ADVS AUTO for all work with the internal combustion engine, a warranty period of six months is provided, which includes all possible malfunctions during the correct operation of the vehicle.

At the same time, the mileage for 6 months of guarantees does not matter. What warranty service is provided for We care about our reputation and are confident in the skill of our car service specialists, therefore, the guarantees apply to all types of engine breakdowns that occurred through no fault of the owner.

For example, increased oil consumption was again formed or an extraneous sound appeared from under the hood while driving. Any warranty case is considered on the same day.

Many motorists are faced with the need to carry out one or another repair under warranty. Most often, there are no problems with this - and the dealer takes the car to his service station, and then returns it to the owner in good condition.

According to statistics, in most cases we are talking about minor breakdowns.

Of course, the dealership is interested in a good reputation, and it is more profitable for it to meekly carry out a small car repair "at its own expense", rather than trying to "take out" extra money from the client, pass it off as a fraud and lose new customers, which means much more money.
The situation is somewhat different when something expensive in the car, for example, the engine, is out of order.
Here, often, two main approaches are observed:
On the part of the seller - the desire, by hook or by crook, to shift the responsibility to the car owner: they say, he “fed” the wrong gasoline, didn't change the oil on time, used it in difficult modes - all through deserts and swamps.
On the other hand, the buyer, seeing the “check engine” warning lamp lit up or hearing that the engine has become “tripled”, freeze with horror, stop thinking adequately and demand from the seller to immediately replace the faulty engine, sometimes the car itself.

What documents do I need?

But the list of documents that should be provided to you after warranty repair of a car engine is more extensive.

You should have on your hands:

1. acceptance certificate or request for repair with date, mileage, reason for contact
2. a diagnostic report with a description of the malfunction, its cause and conclusion - is it a warranty case
3. work order for warranty repair work
4. an act of completed work indicating the exact actual date of issue of the car to you.

All these documents - in the event of a defect in the future - will serve as a basis for you to demand this time the replacement of the car itself with all the compensation due, since the newly manifested defect acquires the status of "significant".

If you were denied warranty repair of the engine for one reason or another, ask for a written confirmation of the refusal. If you disagree with the refusal, you may have to resolve the issue in court. The court, on the other hand, will operate with the documents you have, but "you cannot sew words to the case."

In any case, if you have any friction with the dealer, regarding the warranty repair of the car in general and engine repair in particular, it will not be superfluous to enlist the support of legal professionals. Contact us - and experienced auto lawyers will help you protect your consumer rights guaranteed by law.

In case of defects in the engine under warranty, its replacement has its advantages and disadvantages. So, a significant disadvantage is the need for this replacement and the loss of precious time for the car owner. In addition, in some cases, a negative factor is the loss of profit during the repair of the car engine and the mark in the TCP on the replacement of such a serious element. We invite you to business, find out "".

The undoubted advantage is the free replacement of the unit. A conscientious manufacturer or dealer will replace the defective mechanism, which will extend the service life and, accordingly, the warranty period. As a result, the car owner gets a completely new engine at no cost of his own. What needs to be done in order for the engine to be replaced under warranty by a dealer? Much depends on the dealer's conscientiousness, on the legal preparation of the car owner, as well as on the irrefutable evidence of defects that he has.

If a defect in the internal combustion engine is detected, the consumer sends a claim to the dealer with the requirements, which stipulates the replacement of the engine under warranty. If the manufacturer does not agree to replace the engine, the buyer has the right to fully demand a refund of the amount paid for the product. Refusal of the consumer to satisfy his requirements on a voluntary basis, entails the payment of a fine, legal penalty and payment of the consumer's legal costs. Success in this challenging endeavor will depend on adhering to our guidelines listed below. If you strictly use these tips, you can get a new unit to replace the faulty engine.

In the case of a bona fide manufacturer or dealer, the procedure will be greatly simplified. The contractor, who values \u200b\u200bhis reputation, will try to resolve the situation in full accordance with legal grounds. And then we will consider what they are. So, according to Art. 18 of the Law of the Russian Federation "On Protection of Consumer Rights", the consumer has the right, when purchasing a technically complex product, detecting defects in it and eliminating defects for more than 45 days for one repair during the warranty period, to withdraw from the purchase and sale agreement and demand the amount paid by him for product. The car sale and purchase agreement is terminated in court. Also, the consumer can make a demand to replace the car with a car of the same brand.

The engine is the main unit of any car and its damage makes it impossible to operate this vehicle. After submitting a claim to the seller, you can oblige him to conduct an examination. According to the current legislation, the examination of the car and its parts is carried out for the presence of breakdowns or factory defects. It is assigned to the seller and can be carried out in the presence of the buyer. Experts can be hired to identify vehicle damage related to warranty service. But is it worth overpaying if the conclusion, which does not satisfy you on one point or another, can be challenged at any time. The consumer needs to carefully study what warranty periods are set for what needs to be replaced. These are units, components and parts of a car.

What is it for?

It is important to know the terms of the warranty in order to be sure of the true duration of the repair and to be able to timely prove the need to replace the engine for your vehicle under warranty. It is very important to contact a professional. In this situation, you need to find an auto lawyer specializing in just such cases.

Since it is possible that replacing the engine under warranty will be a real headache for you. So, in the event of an unlawful refusal by the dealer, a complex process awaits you, which only an experienced specialist can understand.

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Hello. I repaired my car at a service station, but they didn’t give me documents confirming the work done. Now, a month later, a bolt was cut off on the tension roller.

As a result, the valves on the engine are bent. Now we need to repair the engine. Please tell me how can I get compensation for poor-quality car repairs? What to do in such a situation? Thank you in advance.

Best regards, Svetlana Romanova. Answer: Hello. First, contact a technical expert who will give an opinion on the causes and consequences of a car engine breakdown.

After that, with the conclusion of a technical expert and a lawyer, contact the service station with a claim. Some kind of documentation had to remain: closed work orders for workers and so on. When carrying out claim work, it will become clear about the possibility of filing a claim in court and the prospect of satisfying claims. Do not postpone it - go to lawyers for help.

Answered: Victoria Glushko

Car warranty repair

In order to understand what we have the right to do when repairing a car under warranty, you need to know the specifics of the warranty repair of individual parts of the car, parts, assemblies and assemblies. Basically, the conditions under which repairs are made under the car warranty differ little from different manufacturers. So, the warranty for engine repairs has certain conditions that must be observed so that this warranty is not lost. This includes both compliance with the recommendations, the rules of engine operation, and the timely passage of scheduled maintenance. The timing of the maintenance and the addresses of the service stations are indicated in the documentation for the vehicle. Violation of these basic requirements (for example, engine repair not in a service station) may result in loss of warranty (cancellation of warranty). You should also be aware that the engine repair warranty is valid only when the manufacturer's fault is proven in the detected defects.

That is, the breakdown occurred due to the installation of low-quality and defective parts and mechanisms. And although, by law, the warranty period for installed new or refurbished parts must be extended, in fact, this significant aspect is separately stipulated in the contract. Be careful when buying.

Body Repair Warranty

For body repair, the warranty applies again only if defects in the paintwork or the body itself arose through the fault of the manufacturer (dealer), or were hidden at the time of the sale of the car. However, there is still a warranty for body repair. You need to look at the terms of a particular seller or manufacturer. So, some manufacturers set a warranty period for coverage of 5 years or a mileage of 150,000 km, and for the absence of corrosion up to 10 years. In order not to lose the warranty on the paintwork, it is necessary for each scheduled maintenance not to forget about the inspection of the car and make sure that notes are made about this in the service book. Do not forget that there is a risk of scratching the car yourself. The pitfall here is that if at the service station you were advised to eliminate these scratches, but you refused, the warranty on the paintwork may also be lost.

In general, in order for a car to be repaired under warranty, it is necessary to strictly follow the instructions and recommendations even before it. It is possible that the car will not need a warranty repair if the car is used correctly.

Warranty for the performance of car repair work in Kiev

Our car service provides guarantees for the work carried out, used spare parts, technical fluids and other goods.

For all work carried out by our mechanics, as well as spare parts purchased from us, we provide a 6 month warranty.

Consumables are covered by a manufacturer's warranty, which ranges from 14 days to six months. For some category of consumables, the factory warranty does not apply (some types of filters, clamps, ties, etc.), however, we try to choose only proven suppliers.

Some types of equipment (LPG, acoustic systems, alarms and other electronics) are guaranteed from 1 to 3 years, depending on the manufacturer. This information is indicated by the master-receiver at the stage of preliminary calculation of the estimate for work on the car.

It is mandatory for the client to operate the vehicle and all its elements in accordance with the prescribed standards and in permissible modes.

For example, after an engine overhaul, it is necessary to observe an operating mode similar to the process of running in a new car, when the permissible engine speed is within 3000 rpm for 2000-3000 km.

Or when installing a speaker system with a subwoofer, do not spontaneously readjust the output power parameters from the amplifier. This could damage your speakers and will no longer be covered under warranty.

The warranty also does not cover cases when the car gets into an accident or gets otherwise damaged ("got into a hole on the road", "drove into the water"), as well as when there are cases of independent attempts to fix any technical problem in the car.

For spare parts provided by the owner of the car, the warranty from our car service does not apply. The warranty applies only to work on its installation / replacement. Therefore, in the case when the installed spare part fails even through the fault of the manufacturer, the removal of the faulty one and the installation of a new one are paid additionally according to the tariffs of our service.

In this regard - advice: before buying on the market or somewhere else spare parts of untested quality at an unclear price, call us and ask about the cost of a similar spare part. In 99% of cases, spare parts offered by our service are cheaper and of higher quality. Moreover, we have a large number of certified counterparts for original spare parts, many of which are not inferior in quality and are cheaper.

The remaining 1% are possible personal methods (channels) of the car owner for the delivery of high quality spare parts from abroad for his own car.

Our car service takes full responsibility for the work performed and the spare parts installed, therefore, in cases where after the repair there is any discomfort for the car owner of the vehicle that was being repaired, he must immediately notify us on the same day and drive up to timely diagnostics and elimination of a possible problem.

All technical fluids used in our car service have the necessary certificates of conformity and approvals.

Oils and lubricating compositions of TM "Nanoprotek" are produced using advanced technologies, have been checked and tested in various operating modes and have the necessary quality certificates, as well as a large number of written reviews and official tests from authoritative sources.

Gas equipment installed in our car service is covered by a warranty from 1 to 3 years. In particular, LPG kits from the Italian manufacturer Zavoli have a 3-year warranty with no mileage limitation.

HBO installation is carried out by specialists trained abroad.

ERS Nanoprotec is the official service for the installation of Zavoli gas equipment in Kiev as Zavoli Gas Point.

All regular customers of our service are issued a Service Book, where all the work carried out is recorded, as well as recommendations are given.

We kindly ask all vehicle owners, as well as responsible persons in corporations' fleets, to promptly notify about breakdowns or technical problems that have arisen with the vehicles serviced in our service. We will promptly diagnose the malfunction and make repair / replacement in accordance with the warranty or post-warranty case.

The reputation, professionalism of the staff, and our brand as a whole, guarantees the completion of all work at a high level within the specified time frame. We guarantee that the spare parts, consumables, fluids and auto chemicals we use are of high quality, and have approvals, specifically, for your car brand.